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Refund / Product Coupon Request

Fill out the form below to request a refund or product coupon for products impacted by:

  • 2/17/12 Infants' TYLENOL® recall (Refund Only)
  • 6/28/11 TYLENOL® Extra Strength Caplets recall (lot ABA619 only)
  • 3/29/11 TYLENOL® 8 Hour product recall (lot # ADM074 only)
  • 12/9/10 ROLAIDS® Softchews (Refund Only)
  • 10/18/10 TYLENOL® 8 Hour product recall
  • 7/8/10 TYLENOL® Extra Strength, TYLENOL® PM , Children’s TYLENOL® Meltaways , BENADRYL® Allergy ULTRATAB™ Tablets and MOTRIN® IB product recall
  • 6/15/10 TYLENOL® EXTRA STRENGTH RAPID RELEASE GELS and BENADRYL® Allergy ULTRATAB™ product recall
  • 4/30/10 Infants’ and Children’s product recall

If you have questions about other recalls, please call 1-888-222-6036 (TTY 800-722-1322).

To receive a refund for product affected by the recall or a coupon good for future purchase, please complete this form in full with the required information. A representative from our Consumer Care Center may call you to verify your information.

If you are unable to find a replacement for your affected product, you can use the coupon to purchase any other TYLENOL®, MOTRIN®, BENADRYL® or ZYRTEC® product.

If you have more than 6 affected products, please complete a second form with the remaining products or call the Consumer Care Center at 1-888-222-6036. We understand that this may cause some inconvenience at this time and appreciate your patience. Our Consumer Care Center is available Monday-Friday 8 a.m. to 8 p.m. Eastern Time.

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Because email sent to and from this site may not be secure, you should take special care in deciding what information you send via email to us.

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By clicking submit, you authorize a representative of McNeil Consumer Healthcare to contact you regarding the below information.

Required fields are marked with an asterisk (*).

* First Name
* Last Name
* Email Address
* Confirm Email Address
*Address 1
Address 2
*City
*State
*Zip Code  
*Phone Number    
*Confirm Phone Number    
Click here if you would like to be notified via email when the affected products become available again.

Product Information: Product NDC numbers can be located on the label of the bottle above the brand name. Lot Numbers and Expiration Dates can be found on back / side label of the bottle. If you cannot find the NDC numbers and LOT numbers/expiration dates on the label, Click here for examples or call the Consumer Care Center at 1-888-222-6036.

*Product

* NDC #   -   -      * LOT #  
Expiration Date    
* Request Type :              Info

Product

NDC #   -   -      LOT #  
Expiration Date    
Request Type :              Info

Product

NDC #   -   -      LOT #  
Expiration Date    
Request Type :              Info

Product

NDC #   -   -      LOT #  
Expiration Date    
Request Type :              Info

Product

NDC #   -   -      LOT #  
Expiration Date    
Request Type :              Info

Product

NDC #   -   -      LOT #  
Expiration Date    
Request Type :              Info
  Call Us TTY 800-722-1322 888-222-6036   Click here to email us.   Click here to request a refund or product coupon on certain recalls.